Voice UX: the 10k mile view on our relation with Assistants with Sophie Kleber

Why do we design our assistants so close to humans? Wouldn't it be better to think of the role the assistant rather than a complex if-this-than-that flow? Sophie Kleber, expert in intuitive interfaces shares her clear ideas on how our relation with technology is changing.

Space Race is the show where we explore emerging technologies. The first season of Space Race is all about the different aspects of Voice. This month we're learning more about the world of Voice UX from people who've studied the field.

In this episode co-host Anja de Castro (Conversational UX Designer and Ambassador of Women in Voice and member of the Voice Taskforce at DDMA) and I (Sam Warnaars, Principal Consultant at Merkle Netherlands) talk with Sophie Kleber (Expert in Intuitive Interfaces).

Sophie Kleber has been on our radar for quite some time. I first met her at SXSW 2018, where she talked about whether it would be possible to create a universally likeable Voice personality (and whether we should). She talked at Open Voice in Amsterdam in 2018, and was guest at one of the early VoiceCast episodes at BNR Newsradio. We met again to talk about how Voice is evolving. Both Anja and I were very exicted to catch up with her at her apartment in Berlin (while she happens to live and work in New York).

We had two main questions starting the show:
  • Why do we design our assistants so much like humans?
  • Most Voice interfaces now are (complex) if-this-than-that schema's, what direction do you expect this to develop into?


About Space Race
Merkle's Space Race shares our exploration in new technological territories. You're welcome to join for the ride 👨‍🚀. Subscribe to the show if you'd like to receive future podcast episodes on subjects such as UX, Search, Modality and Audio formats.
ⓒ Sam Warnaars 2020